Who does not want to own a company that is successful in every way? However, there are times when a single mistake can ruin the image of your company. Once lost, it is not easy to gain it. Considering this aspect, it is wise to follow the ancient adage of, it is better to be safe than sorry. Having all the components and elements ready in case of a crisis can help your company in the long run. Though you cannot predict what is going to happen, it is always better to be ready for any crisis. This further helps your communication team to navigate through any sticky situation easily. To help you in the same, mentioned is an effective crisis communication plan that can be considered:
#1 – Know Your Crisis Communication Team
One of the major aspect when it comes to creating a crisis communication plan is knowing and identifying the key individuals in your company. These individuals will be part of your crisis communication team. This majorly includes senior executives, CEO, public relations, human and legal resources department and more. Once you have identified the team, the next step is all about making them understand the roles and responsibilities they will be handling during a crisis.
#2 – Communication Is the Key
You should know communication plays a pivotal role in the case of any emergency. No matter how much of efforts you put into, if you do not have facts in place, it is no good. Considering this aspect, ensure the stakeholders and other team members understand their responsibilities. Apart from this, also tell them they may be contacted as and when necessary. Always remember, it is better to have fewer calls for better communication. This makes easier to attain the emergency immediately. Get all the information like what, where, how, when and who to get the best results. The core team should be easily accessible to access the scope of the issue.
#3 – Develop Key Messages
All the key facts that have been gathered and confirmed upon play a significant role in this stage. As far as developing messaging is concerned, it is vital to share only indisputable facts and how the company is planning to deal with the situation. All it is take is property media training, and the expert spokesperson should know how to communicate with the key messages. In the case of any critical situation, it is wise to use prepared statements.
#4 – Make Use of Various Communication Channels
You can make use of different communication channels, but then it depends upon the crisis and the organisation. Determine the communication channels that helps to communicate with your key influencers exactly. In order to share the factors related to the situation, you can issue an urgent email or conduct all-hands meeting for your spokesperson.
A reputable company offering political campaign strategies and crisis communication planning can take care of all your needs.